CUSTOMER SERVICE

Looking for a specific type of fabric or product? Use our search bar or filters, this way you don’t have to search long.

You can order any quantity you want, with a minimum of 50cm. Indicate the quantity per product. With all products that we cut to size for you, you can indicate the quantity in meters, so for example: 0.50 meters or 1.20 meters. As soon as you click on the ‘in shopping cart’ button, you will be notified that the product has been added to the shopping cart.

Once all the desired products are in the shopping cart, you can proceed to checkout. Creating an account is useful, by creating an account you can go through the payment process faster, save multiple shipping addresses, view orders, track and more.

But ordering is also possible without an account.

At van Mook Stoffen you can safely pay for your purchases, via the payment system of your choice. Have you opted for a bank transfer? Please keep in mind that it takes 1-2 working days to process your payment. Your order will only be prepared for shipment after receipt of payment.

Shipping costs:

• letterbox shipping € 3.95
• shipping within the Netherlands € 5.95 over € 50, – free shipping.
• shipping Belgium € 8.95 over € 100, – free shipping.
• shipping Germany € 8.95 over € 100, – free shipping.
• shipping Luxembourg € 11.50 over € 100, – free shipping
• shipping United Kingdom € 11.50 over € 100 free shipping.
• shipping France € 13.95 over € 100, – free shipping.
• shipping EU € 14.95.

PLEASE NOTE: If your payment was unsuccessful, you can place / pay for the order again or contact us. It is not the intention that you transfer money to us by bank transfer, this is not linked to our system and we will not receive any notification of your order.

The Mook Stoffen webshop is secured with an SSL certificate. An SSL certificate secures the connection between the visitor and the website and ensures that the data flow between the visitor and the website is not readable by others. The green address bar, the company name in the address bar (only with Extended Validation certificates), the ‘s’ behind http and the lock in the browser are the characteristics that our website is secured with an SSL certificate.

With us you can pay safely and your privacy is guaranteed: your data is always treated confidentially. For more information, read our privacy policy.

Once the order has been placed and paid, you will receive a confirmation email. Did you not receive it? Take a look in your Spam or Junk Email, perhaps the mail is there. Otherwise we would like to hear it and we will send the confirmation to you. 

You can choose from the following payment options:

• iDeal
• Sofort
• Bank contact
• Bank transfer

Shift VAT during ordering in the webshop

During the ordering process you can enter your VAT number. This will shift the VAT on your order, so you do not pay this to us. Your VAT number will be stated on your invoice. Do you have questions about your order based on 0% VAT? Then do not hesitate to contact us!